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Support

Masterlink offers a number of solutions to suit your requirements and schedule. Our pricing is straight forward and upfront, with no hidden costs or nasty surprises.

Our staff are all trained in specific areas of expertise from data recovery to network installations. So if you have a specific need, give us a call…. I’m sure we can help.

Business:
We offer a full range of business services at competitive rates, we’ll even better your current I.T. provider costs by 5%. That’s a significant saving and brings with it all the advantages of dealing with the Largest, Locally Owned, I.T. Service Repair Center in the Wide Bay.

  • We meet ISO standards, and can assist your company in obtaining industry accreditation.
  • We carry $10 million public liability.
  • We strive for a zero environmental footprint through our recycling program, solar energy generation and low energy consumption program.
  • We have established working relationships with industry leaders, such as:

partners
BUSINESS RATES:

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AFTER HOURS:

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Residential:
If you need technical help. You have a number of options:

  • On-Site
    Our technicians can come to you. We cover the Wide Bay and charge no extra for travel if you live in the 4655 or 4650 postcodes.
    If you require a technician, you need to call our office on (07) 41255077 and make a booking.  As we get a large number of jobs each day, it is advisable to call the day before you need us. On the day of the booking, the attending technician will give you a call to organise a convenient time. If you are only available at a specific time, we will try to accommodate you.
    Not all jobs can be satisfactorily carried out on site. If this turns out to be the case and your computer needs to be brought back to our workshop, you will be advised when booking or by our technician. In this case the Residential On-site Charge applies.
    Payment: You can pay our technician when he has completed the job. If you require change or wish to pay by EftPos, then please let our office know. You can also pay by credit card over the phone, but please be aware that there will be a 1.5% surcharge. If you have an account with us, we can send you an invoice via email.
  • Workshop
    You can make significant savings by bringing your computer into our workshop. All workshop rates are fixed, so there’s no nasty surprises.
    If you are disabled, physically unable to bring your computer into us, or have no transport. You can request a free pickup. However, keep in mind that we may not be able to pick your computer up immediately. If you require assistance carrying items to and from your vehicle, please let one of our staff know.
  • Remote
    Masterlink uses Remote Support software, which allows us to connect to your computer from our workshop. Please note this software is secure, we can’t access your computer unless you are there and give us your unique code. You can also see everything we do, and will explain what’s happening throughout the support call.
    To use our Remote Service, you will need an account with us or be prepared to pay with a credit card.
    Remote Support is not always suitable for some repairs and of course you need to have a working internet connection. However, for quick, straight forward repairs, it saves money and time.
  • After Hours
    Generally Masterlink does not make residential house calls after hours. However, we appreciate that sometimes there are special circumstances. If you require after hours support and have extenuating circumstances, then contact us through our support page.
  • Shop
    Sometimes it’s impractical booking items in to our workshop, if the job will only take a few minutes. For example connecting a tablet through wifi to a cellphone or setting up an email account would fall into this category. A very minimal charge is made for this type of quick service. Some jobs, like installing ram purchased in our store, into a laptop is free.

WORKSHOP:

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ONSITE:

Prices 17

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You only need to produce your Lyoness Members Card once.We automatically apply points.