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Data Recovery is the process of getting your photos, documents and other data back when a hard drive or other storage device fails. Sometimes data recovery is relatively straight forward. For example a USB drive might be ok, but the “caddy” or “enclosure” that it’s in may be faulty.  So simply changing the caddy at a cost of about $30 will get everything back. This type of data recovery is “level 1”. “Level 2” is when the device that the data is stored on is beginning to fail. In these situations connecting the drive to a computer and running recovery software will usually get everything back. “Level 3” is when the drive has totally failed. This means that the drive is not detected and all means of recovery, available to the general public or computer stores is insufficient. A “Level 3” recovery must be carried out by a data lab. The closest of these labs is located in Brisbane.

Masterlink Computers regularly carries out Level 1 & Level 2 recovery. If Level 3 is required, we will organise sending your drive to Brisbane. In most cases Level 3 data recovery is successful.

Data recovery is done on a “fixed price” basis. Once we know the “level” of the recovery. We can quote on how much it will cost.

Level 1 & Level 2

Our technician will be able to answer any questions you may have.

Level 3

Pricing for Level 3 is determined by the type of device you have:

SSD – Solid State Drive

Priority and emergency services available at an additional cost

SSDs can fail for various reasons, including firmware corruption, memory chip faults, controller failure, overheating, liquid spill or electronic/PCB damage. We can helpwith all of these problems. Our goal is to help get your important photos, documents and files back. We do this using the best technology, equipment and facilities in the world, including in-house chip-off extraction and firmware repair for failed SSDs. Your best chance of getting your data back is with us.

Memory Card Data Recovery


Has your memory card  stopped being detected? Unable to see all of your photos or videos? We can help. Any brand or type of memory card, no problem is too big or small. We have Australia’s most advanced lb and dedicated team of memory card experts – we can fix the problems that others can’t, including chip-off and monolith recovery services.

USB Flash Drive Data Recovery


Broken USB flash drive? Snapped? Not detected? Deleted your files? We can help. We have the most state-of-the-art technology nd lab to help repair broken USB flash drives, or remove the memory chips and extract the data using chip-off extraction methods. Our passion is helping people, we would love to get your files back for you today.

Mobile Phone Data Recovery

Priority and emergency services available at an additional cost

If your phone will not power on, has suffered liquid damage or is not working for any other reason, there is a good chance we can help. We would love to get your photos and other information back to you. We are one of only four companies in the world that Apple refers its customers to for iPhone and iPad data recovery.

RAID & NAS Data Recovery

Priority and emergency services available at an additional cost

We provide Australia’s fastest, most experienced and highest success rate for all types of RAID array failure or data loss. Specialising in data recovery from HP, Dell, VMware, IBM and other business grade RAID arrays using SATA, SAS, SCSI, FC hard drives, as well as SSD RAID arrays with multiple failed drives. RAID-5, RAID-6, RAID-0, Spanned or any other type of configuration – we can help. We recover data from more failed and damaged RAID systems than any other company in Australia and New Zealand.

Hard Disk Drive Data Recovery

Priortiy and emergency services available at an additional cost

If your hard drive has stopped working, then stop using it, leave it powered off and get it to us fast. Your very best chance of getting your important photos, videos, documents and files back is with us. We are the only company in Australia recommended and trusted by Seagate, WD and Toshiba (currently the only 3 ard drive manufacturers in the world). Our labs are the best equiped in Australia with the world’s best technology and secure facilities. We have the only class-100 clean room that you can see, and oer 20,000 spare parts. We know what to do, how to do it and will do it for you to get your important files back.


  • Free hard drive recycling and erasing
  • Hard drive and tape degaussing
  • Hard drive shredding / destruction


As Masterlink Sub-Constracts Level3 Data Recovery. Prices may change. However, clients will be advised of any change at time of ordering.